- Orders can only be cancelled/refunded if the item is NOT YET been prepared and shipped out.
- We are strictly NOT responsible for delays caused by courier service.
- NO cancellation/refund can be made as we have no control over the delivery times and period of courier service.
- Strictly NO exchange of item.
- If you have received a DEFECTIVE or INCORRECT ITEM, please contact us within 24 HOURS after receiving your parcel to make correct replacement of the item. As such, shipping fee to return the item will be borne by us.
- Wing Loong Stationers Sdn Bhd reserves the right to MODIFY this policy at any time, so please review it frequently. Changes and clarifications may take into effect immediately upon posting on the website.
For any defective item or incorrect item, please return your purchase to the following address once you have contacted and liaised with us:
Wing Loong Stationers Sdn Bhd
175, Jalan Tun H.S.Lee
50000, Kuala Lumpur,
Kindly contact us at firstname.lastname@example.org or 03-2078 8866 / 03-2078 2551 if you have any questions or doubts.