Delivery Policy

General

  1. All deliveries are ONLY within the entire Malaysia (East & West Malaysia).
  2. Strictly NO P.O. Box or International addresses.
  3. Street names and postcode must be correct and accurate to ensure delivery can be smooth.
  4. If you are not at home to receive your purchased order, please contact the courier service within a stipulated timeframe for next deliveries or pick up.
  5. If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
  6. We only use standard packaging materials for all orders.
  7. We send out each order to one delivery address within Malaysia. 

 

Delivery Lead Time

  1. Order confirmation and closing time is before 5pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
  2. Confirmed orders will be processed within the next three (3) working days, excluding Saturday, Sunday & public holidays.
  3. Delivery lead time for orders to arrive (after processing and packing) is as follows:
    • West Malaysia: 2 - 3 working days
    • East Malaysia: 4 - 5 working days
      *subject to courier service’s changes